Backbase Buys Kasisto To Push AI Agents Into Bank Workflows
Backbase acquired Kasisto and is folding its agentic AI platform and New York team into the Banking OS, with the combined suite available immediately to bank customers.
Backbase Adds Kasisto To The Banking OS
Backbase has acquired Kasisto, bringing the New York-based company's agentic AI platform, financial-services intelligence and team into its AI-native Banking OS.
The company announced the deal from Atlanta on June 23, 2026.
Backbase said Kasisto's technology is now part of the Banking OS and that the combined Agentic Banking suite is available immediately to current and future customers.
The deal was described as a strategic acquisition rather than a minority investment or channel partnership.
Kasisto's team becomes part of the buyer's platform push, giving Backbase direct control over the product roadmap, customer integrations and governance work attached to the agentic banking suite.
The acquisition was framed around a bank operating problem rather than a chatbot feature.
Many financial institutions already use AI agents in isolated pockets, but Backbase says those systems often answer questions without resolving work across channels, contact centers and operations.
The deal gives the company a way to position agentic AI as part of customer-service execution inside regulated banking systems.
Kasisto adds banking-specific intelligence, reasoning-native agents and governance controls that Backbase says can work across conversational surfaces such as chat, messaging and voice.
Bank Agents Move From Answers To Resolution
The combined platform is intended to move customer intent into governed execution, according to Backbase.
In practice, the company says that can include collecting evidence, checking eligibility, applying policy, triggering workflows and resolving customer needs end to end.
The target banking workflow spans digital self-service, contact centers, servicing teams and back-office operations.
Backbase's pitch is that AI agents should not remain separate front-end tools if the bank still needs manual handoffs for policy, evidence checks or operations.
Jouk Pleiter, Backbase's founder and chief executive, said Kasisto brings proven agentic AI and financial-services intelligence into a shift from conversation to resolution.
Kasisto chief executive Lance Berks said agentic AI will reshape banking over the next decade.
US Footprint Becomes Part Of The Deal
The acquisition also deepens the company's US footprint, according to Backbase.
The announcement cited complementary agentic AI capabilities, established customer bases across North America and combined expert teams as part of the rationale.
The acquisition was not framed as a laboratory experiment.
Backbase said the platform is meant to support customer operations, conversational banking and proactive engagement before service demand becomes an inbound request.
The operating footprint gives the deal relevance beyond one AI product line.
Banks adopting agentic tools still have to decide where those tools sit inside existing governance, customer operations and vendor-risk processes.
Transaction Value And Customer Migration Evidence Remain Outside The Record
Backbase now owns a specialist agentic AI team and says the combined suite is already available through the Banking OS.
The remaining public-record gaps are transaction value, named customer migrations for Kasisto deployments, measured reductions in bank service costs and evidence that agentic AI can move from controlled service interactions into governed resolution without creating new compliance, audit or handoff risks.
