ADCB Extends Branch Hours As UAE Banking Services Stay Disrupted
ADCB said essential system maintenance may intermittently affect some banking services after telling customers on Wednesday that all banking services were unavailable. The UAE lender extended branch hours and listed ATMs, call centres and uBank centres as support channels, but it did not give the cause, affected systems or a full restoration date.
ADCB Says Maintenance Is Still Affecting Services
Abu Dhabi Commercial Bank customers are still being directed towards branches, ATMs and call centres while the bank works through what it called essential system maintenance affecting some banking services in the UAE.
ADCB said on Friday that maintenance work may intermittently affect some banking services.
The bank had told customers on Wednesday through social media and its website that all of its banking services were unavailable, before later pointing customers towards branches, ATMs, call centre support and uBank centres.
The bank described itself in the notice as the UAE’s third-largest lender by assets.
ADCB said its teams were working to restore full service as quickly as possible and apologised for the inconvenience, but it did not explain what type of maintenance was being carried out.
Branches And ATMs Become The Fallback
Branches and ATMs remained open during the disruption period, ADCB told customers.
It listed in-branch banking at operating locations, ATM access for cash withdrawals and standard transactions, call centre support for account enquiries and general assistance, and uBank centres as the available channels on Friday.
Selected branches would use longer schedules, ADCB said: four in Abu Dhabi city and four in Al Dhafra; three in Al Ain and three in Dubai; one each in Fujairah and Ajman; and two in Sharjah.
The bank said those locations were scheduled to operate from 8am to 5pm from Saturday to Thursday and from 7.30am to 12.30pm on Friday.
The extended branch schedule moved part of the service response back to physical locations, cash machines and call centres while the maintenance work continued.
App Cause Remains Unconfirmed
Some customers suggested that the new ADCB app may have caused the service disruption, but ADCB has not confirmed that explanation.
A failed platform, vendor, system upgrade or security event remain outside the public record.
The public record still lacks confirmation of whether the interruption was caused by planned maintenance, an unexpected technical failure or another operational problem.
The public record still lacks confirmation of which app, web, card, transfer or business-banking functions remained unavailable after the Friday update.
The available service list still leaves gaps.
ADCB named branch banking, ATMs, call centre support and uBank centres, The public record still lacks a full service-by-service restoration list for mobile banking, online banking, card services, transfers or business banking tools.
March Disruption Took 48 Hours To Resolve
The March outage took place during a region-wide IT breakdown.
ADCB said on March 4 that it took 48 hours to restore retail mobile banking services after that earlier disruption affected online banking and customer contact centre operations.
At the time, ADCB said customer data, accounts and the security of the bank’s systems were not compromised.
The latest notice does not make the same detailed statement about the cause of the maintenance work, the affected systems or the expected restoration timetable.
ADCB has named fallback channels and branch hours.
The public record still lacks the cause of the maintenance work, the systems affected, a full restoration date or whether all digital banking functions had returned.
